Business Phone Systems Ceredigion

Ceredigion Communications supply, install and maintain cloud based, hybrid and on-premise telephone systems.

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Solutions tailored for your business

Bespoke solutions unique to your business requirements

Professional team

Get the right solution for your business from Local Ceredigion experts

We work with you

We’ll get to know you and your business challenges

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Phone systems for the modern business.

We understand that purchasing a new telephone system is an important investment and choosing the right one is crucial to any business.

Our team of highly experienced and qualified telephony experts can recommend a solution that’s right for your business needs, allowing you to get on with what you do best.

The systems enables you to transform the way you conduct business and increase efficiency in the workplace, with features that maximising performance, reliability, and expandability.

Easy Setup

IPVoice installation is fast and it is made easy with a step-by-step setup wizard that guides the users through the complete process.

All devices connected

Gain the advantage over your competition by combining Audio Conference, Instant Messaging, Video Call, Fax, Presence, Screen Pop, and more… all from one single interface!

CRMS

IPVoice integrates seamlessly with most business-critical apps and services, such as Salesforce, SugarCRM, Zendesk, ZOHO, MS Dynamics, and many more.

Phones & Accessories

Get the latest technology and increase collaboration adoption with our wide range of IP Phones and wired or wireless headsets that meet any business need.

Stay on the move in and outside Ceredigion

No matter where you’re working, with the IPVoice App you can be reached on your business number from anywhere, on any device.

High Quality Voice Calls
Clear voice call with a high quality sound.

Unlimited Comms
Whether you are in and out of office. Bring your telephone system functionality on a smartphone wherever you go.

Presence Panel
Change your availability at any time and be aware of other users presence on the system.

Live wallboard

Missed calls, missed business

Snap back missed business opportunities with unreturned missed calls on your live wallboard, so you can telephone those customers back now.

Analytics for better decisions

Access daily or monthly call statistics with ease.

Get a deeper insight into your daily call statistics to understand your customer interactions. Improve business efficiencies, customer service and improve your call performance.

Powerful Business Features

Soft / mobile client

IPVoice supports desktop (Windows & Mac), plus mobile apps for iOS and Android.

Instant Messaging

Chat with colleagues and share files instantly.

Presence

Set your presence status, so colleagues know if you’re available.

Voicemail-to-email transcription

Helpful if your voicemails went to your email? Thought so.

Voice & video conferencing

Collaborate with colleagues using voice and video through our IPVoice app.

Screen sharing

Share screens and panes to enhance remote meetings and collaborate better.

Integrated call recording

Benefit from automatic call recording of all inbound and outbound calls.

Simple online management

Add new users instantly, administer changes to call flows and configure features all from a single, secure online portal.

Auto attendant

Voice menu – direct your customers to the right phone.

Music on hold

Customise a soundtrack for your customers to enjoy.

Automatic call distribution

Your virtual PA. Hold, accept and queue calls.

Hunt groups

Create a group of extensions, let the system hunt for a free one.

Choose your telephones and accessories

Reinvented for tomorrow

VoIP Handsets

VoIP DECT Phones

Bluetooth Wireless Headsets

Conference Phones

See more phones and accessories

Intelligent Call Routing Features

Ring Groups
- Ring groups can be setup to ring multiple extensions based on defined options below
  - All – will ring all available extensions at the same time.
  - Round – will ring each available extension in a specific order.
  - Round Memory – will ring each available extension in a specific order but it will begin with the extension that was last to ring on the previous call.
  - Least Recent – will ring the extension with the least answered calls.
Ring Group Caller ID or Name Customisation
- Allows you to append a name to the incoming caller ID number in order to distinguish the calls that are coming from the ring groups or from other extensions so the user will know what number or group the caller called

IVR / Auto Attendant / Virtual Receptionist with FAX Detection
- IVR (Interactive Voice Response) / Auto Attendant / Virtual Receptionist is an automated answering service which will guide callers to their destination by providing a number of choices and waiting for the caller to make a selection through a device keypad

Time / Day or Date call routing
- Operation times enables the administrator to forward calls to a different location depending on the date, day and time. This can be setup with an automatic schedule or activated through a button on a handset or calling a predefined number from any phone.

Caller ID based call routing
- Based on a set of predefined rules this service filters and blocks all incoming calls based on the rules you have set for incoming caller IDs. This way, you are able to send a busy signal to all calls that have their caller ID hidden, or forward the call to an out of service number whenever a specific number dials your extension.

Voicemail to Email
- Enable all voicemail notifications to be sent to an e-mail address assigned to the extension with the voicemail message attached.

Fax to Email
- Fax to Email option will allow you to receive faxes in PDF form and automatically send them to a specified email address.
- Received Faxes will stay preserved on the server for 30 days. In addition, it is possible to connect a FAX machine to an ATA device in order to receive Faxes in a conventional manner.

Shared Voicemail group
- Voicemail groups allow you informing all users once a voice message is left.

Custom Greeting
- Custom greeting can be played to callers once their call enters the Ring Group, Auto Attendant or Call Queue.

Incoming Call Confirmation
- Enable Confirm Calls option to allow ring group members to be asked whether they would like to accept or reject the call coming from the ring group.

Talk to Us

Not sure about your voice and phone system requirements? Don’t worry. One of our phone system experts will give you a call.

Prefer to talk to someone? Give our expert technical team a call and they will be happy to answer any and all of your voice and telephone systems related questions.